At Prose Path, every product is crafted with care and attention to detail. We take pride in the quality of our notebooks and journals and strive to ensure that each order reaches you in perfect condition.
However, in the rare case that your order arrives damaged, we’re here to help. Please read our exchange policy carefully before making a request.
Exchange Policy
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No Returns or Refunds:
We do not accept returns or offer refunds on any orders. Exchanges are available only in the case of damaged or defective products received. -
Mandatory Unboxing Video:
To process an exchange request, customers must share a complete unboxing video showing the package being opened from the start — without any cuts or edits. This helps us verify product damage caused during transit or dispatch. -
Exchange Eligibility:
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The request must be raised within 7 days of delivery by emailing us at team.prosepath@gmail.com.
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The product must be unused and in its original packaging.
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Exchanges are applicable only for the same product or another product of equal value.
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Price Difference:
If the selected exchange product is of lesser value, the balance amount will be credited to your store wallet, which can be used for future purchases.
If it is of higher value, you will need to pay the price difference. -
Approval & Process:
Once your exchange request is reviewed and approved, our team will coordinate the return pickup and replacement dispatch.
Important Note
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Exchanges will not be processed without a valid unboxing video as proof of damage.
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Minor color variations, texture differences, or natural paper imperfections are not considered defects.
We appreciate your understanding and cooperation.
For any questions or concerns regarding our return and refund policy, customers can reach out to us at team.prosepath@gmail.com — we’ll be happy to assist you.
We are committed to providing assistance and resolving any issues that may arise during the return process.
In summary, our return and refund policy is structured to promote transparency and fairness, allowing customers to make informed decisions while shopping. By adhering to these guidelines, we aim to foster trust and satisfaction among our clientele.
